Laduma Hardware Terms and Conditions

Welcome to Laduma Hardware! These Terms and Conditions ("Terms") outline the rules governing your access to and use of our website, products, and services offered by Laduma Hardware. By using our website and making purchases, you agree to adhere to and be bound by these Terms. If you disagree with any aspect of these Terms, we kindly request that you do not use our website or services.

1. General Terms

1.1 Acceptance of Terms:

By accessing and using the Laduma Hardware website (the "Site"), you agree to these Terms. These Terms are a legally binding contract between you (the "User" or "Customer") and Laduma Hardware.

1.2 Modification of Terms:

Laduma Hardware retains the right to alter or update these Terms at any time. Modifications will appear on the website as soon as they are published. We recommend that you check these Terms from time to time.

2. Products and Services

2.1 Product Availability:

While we strive to ensure the availability of products listed on our Site, we cannot guarantee that all products will always be in stock. We retain the authority to limit the number of products that may be purchased.

2.2 Pricing:

All product prices shown on the website are in South African Rand (ZAR) and include VAT, unless stated otherwise. Prices are subject to change without notice. However, once your order is confirmed, the price at the time of purchase will be honoured.

2.3 Product Descriptions:

We strive to provide accurate product descriptions, images, and specifications on our Site. However, we cannot guarantee that all product information is error-free, and we reserve the right to correct any inaccuracies.

3. Orders and Payments

3.1 Order Confirmation:

Once you place an order on our Site, you will receive an order confirmation via email. This confirmation does not constitute an acceptance of your order. We maintain the discretion to either accept or reject your order.

3.2 Payment Methods:

We accept various payment methods, including credit/debit cards, bank transfers, and other payment gateways available on the Site. Orders require payment at the time of purchase.

3.3 Order Cancellation:

You are allowed to cancel your order before its dispatch. We cannot accept cancellations after an order has been dispatched or processed. Our customer service team can assist with cancellations.

4. Shipping and Delivery

4.1 Shipping Costs:

The shipping costs during checkout depend on the delivery address. Customers are responsible for delivery fees unless stated otherwise.

4.2 Delivery Times:

Delivery times vary depending on the destination and product availability. While we aim to dispatch orders within a reasonable time, we do not guarantee delivery times and are not liable for any delays.

4.3 Risk of Loss:

Once the goods are delivered to the specified address, the risk of loss or damage passes to the customer.

5. Returns and Refunds

5.1 Return Policy:

If you are unsatisfied with a product, you can return it within 14 days of receiving it, as long as it is in its original, unused condition. Some items, like personalised orders, might not qualify for returns.

5.2 Refund Process:

We will process a refund to the original payment method once the return is approved. Kindly allow sufficient time for the refund to be processed.

5.3 Defective Products:

If a product is defective or damaged, you must notify us within 7 days of receipt. We will organise the return of the damaged item and offer either a replacement or a refund.

6. Privacy and Data Protection

6.1 Personal Data:

We are dedicated to safeguarding your privacy. Our privacy policy details how we gather, utilise, and secure your personal information. Our Privacy Policy describes how we collect and use your data when you use our website.

6.2 Cookies:

We may use cookies to enhance your experience on the website. By using the website, you consent to the use of cookies.

7. Intellectual Property

7.1 Ownership:

All content on the Site, including but not limited to text, images, logos, and designs, is the property of Laduma Hardware or its licensors. You are not permitted to use, replicate, or distribute any material from the Site without prior written approval.

8. Limitation of Liability

8.1 No Liability for Indirect Losses:

Laduma Hardware is not liable for any indirect, special, incidental, or consequential damages arising from the use or inability to use the Site, products, or services.

8.2 Limitation of Damages:

Our total liability to you for any claims arising under these Terms shall not exceed the amount paid by you for the product or service giving rise to the claim.

9. Governing Law

9.1 Jurisdiction:

These Terms and your use of the Site shall be governed by and construed by the laws of South Africa. Any disagreements will fall under the exclusive jurisdiction of the courts in South Africa.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Laduma Hardware
[Address]
[Phone Number]
[Email Address]